The VoIP & UC Platform that helps your business stand above the rest.
Answer calls, route them, identify important callers and always stay in touch with customers.
Replace normal “under fire” operations and managing loosely integrated systems with a single solution built and customized for your business.
Answer customer calls with a powerful cloud PBX service that’s easy to set up and manage, with built-in support tools and unified communication features that put you in control.
No More Finger Pointing
Get transparent access to all service call logs.
Gone are the days of vendors meeting with everyone pointing fingers at each other. Get access to SIP ladders, packet captures, RTP statistics and other metrics for every call in the system and see for yourself what’s going on with your phone system. With cradle-2-grave reporting, we rid ourselves of having to guess our way through what took place, when a caller initiated the call, who answered, how many rings in total and the entire call routing trace.
Voiceware delivers powerful cradle-2-grave instant reporting as to who called, number of total rings, to whom the call was forwarded (ring all), what agent was available and who answered the call. At call completion, we give you full clarity as to who terminated the call and voice recordings to attest to the facts. A powerful set of tools that sets you apart from any other business just diving for a simple explanation.